| Company Information |
Registered company address:
Bishopston Trading Company Ltd.
193 Gloucester Road
Bishopston
Bristol BS7 8BG
Reg. England No. 2361721
VAT Reg No. 416808839
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| How do I place an order? |
Order on-line by using the add to cart button on our collection pages or call us between 9.30 and 5.30 Monday to Saturday and our helpful sales staff will be happy to advise you. If you prefer, you can post the order form from our catalogue to:
Bishopston Trading Co, 193 Gloucester Rd, Bristol BS7 8BG.
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How do I pay for my order? |
We accept all major credit cards except American Express and Diners Club. You can also pay by cheque payable to Bishopston Trading Company (please put your name and address on the reverse of the cheque)
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How do I know my payment details will be kept secure? |
All on-line purchases take place in a safe environment using the latest technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel through the internet. We accept orders only
from Web browsers that permit communication through SSL technology - this means that you cannot inadvertently place an order through an unsecured connection.
Your payment details are held in an encrypted format until we are ready to process your order. Encryption means that it is virtually impossible for unauthorized parties to read any information that you send us.
If you are not convinced of the security of shopping online, then just call us and we will take your payment details over the phone. We will never divulge your personal details to any other company under any circumstances.
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| How long will it take to deliver my order? |
We aim to process all orders within 3 - 4 days if the items are in stock. We do try to make sure that as many items as possible are held in stock, however, due to the unique way in which we work with our producer partners in South India, there are times when this is not possible. All of our stock is hand made exclusively for us by skilled craftswomen and tailors in rural India. When we are waiting for a consignment from India, delivery time could be up to four weeks, we will always let you know if this is the case.
All orders are dispatched by first class mail. Special delivery (next day) can be arranged.
Sometimes your order may be sent in more than one parcel, either directly from our head office, or if we do not have it available there, from one or more of our shops.
At very busy times such as Christmas and end of season sales it may take us a little longer to process your order, if you need items urgently please contact us by phone or e-mail.
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| How much will it cost to deliver my order? |
Our standard post and packing charge is £3.95. This covers UK, Channel Islands and BFPO. Special delivery will be charged at £6.50 If items are to be sent to more than one address, we will charge post and packing for each address.
Charges for posting to Europe are calculated according to weight, we feel this is the fairest way. Once we have your order ready to process we will contact you by email letting you know the delivery charge. We are sorry but we are unable to accept orders from outside Europe.
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| Can I have all or part of my order sent to someone else? |
Yes certainly, if you would like us to send a parcel to a third party we can certainly do this for you. Just let us know where you would like us to send your parcel. All receipts and paperwork will be sent to your own address. If items are to be sent to more than one address, we will charge post and packing for each address.
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| Can I change or add to my order later on? |
If you wish to amend or add to your order please contact us straight away as we try to process all orders as quickly as possible (often on the day they are placed). If your parcel has not yet left our premises, then of course we can add to it or amend it. Once the parcel has been dispatched, any amendments will be treated as a separate order and postage and packing charges will apply.
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| What happens if I need to return something? |
| We hope you will be delighted with your purchases and so do the crafts people who made them. We are happy to exchange or refund items returned, unused within 28 days of receipt. Please note we are only able to exchange items for a different size or colour in that style, or for a similar style (e.g. patchwork trousers for unisex trousers). If you wish to return an item and order another completely different item (e.g. returning patchwork trousers and ordering denim jacket) this will be treated as a new order and postage and packing will be charged accordingly.
All refunds will be processed within 7 days. Refunds can only be made to the person who made the original purchase.
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| How do I send something back? |
Please use the returns form provided with your purchase. We will need your name and address. if you require a refund we will need details of the original payment method. We recommend that you use a registered postal service to return your item and obtain a proof of posting. Bishopston Trading Company will not be held liable for the cost of return or of lost parcels.
All parcels must be returned to the Mail Order Dept., Bishopston Trading Company 193 Gloucester Rd, Bristol BS7 8BG
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| What do I do if the goods are faulty? |
If you have a complaint about one of our products, please do let us know, we really do want to get it right for the sake of both our customers and our producers whose livelihoods depend upon us. We try very hard to make sure that items are described and photographed as accurately as possible but please be aware that as all items are hand made, there will be slight variations in size, colour and detail. Colour photography is notoriously fickle and each colour may look different on any given monitor. If you are not entirely satisfied please follow the returns procedure as set out above, and let us know whether you would like a replacement or a refund.
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| Will you refund my postage? |
For returned goods, we will refund the cost of the goods but not the postage. For exchanges, the replacement goods will be sent out to you free of charge.
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This policy does not affect your statutory rights.
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