Our aim is to make shopping online with us as secure and enjoyable as possible
Payments are made via our secure server and as such all personal data is encrypted in way to prevent fraudulent use. All details taken are secured at all times, we only keep information for a short period and then it is deleted permanently.
As a customer you can tell whether the page you are visiting is secure by viewing the http address in the tool bar. Once the page becomes secure, http will change to https in the browser address tool bar. Please see below as an illustrated example:
In addition a small padlock will appear on your payment page. The position of this depends on the version of your website browser. The padlock will either appear in the URL bar of your browser (top bar) or in the bottom bar of your browser window.
We will never email you or ring you and ask you for your pin number or any other personal details.
You can check the details and validity of our secure server by double clicking on the padlock. We take your security very seriously. If you have any concerns or queries please email us at [email protected] - See below a series of images to demonstrate the secure certificate
The Information seen here has been captured from Firefox. There are several types of browsers so the information may be displayed slightly differently to the examples above.
Once you have added your products in the basket and click 'Go to Checkout', you are taken to a page on the secure server where your details are encrypted by the ssl certificate, you can see this by the "https:" in the address bar and the padlock at the top or bottom of the page, depending on which browser you use.
Should you have any problems whatsoever during the order process please feel free to call customer services on 0117 924 5598, who will be happy to help you or who can also take your order over the telephone should you prefer.
